Privacy Policy

1. Introduction

Welcome to Freno ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

By using Freno, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Phone Number: Used for account creation and authentication via OTP
• Avatar Selection: Your chosen anonymous avatar identifier
• Preferences: Topics of interest, language preferences
• Payment Information: Processed securely through third-party payment providers

2.2 Information We Do NOT Collect

• Real names or personal identification
• Photos or images of you
• Location data
• Contact lists or social media profiles
• Chat history (deleted after session ends)
• Voice/video recordings (unless reported for safety)

3. How We Use Your Information

• To create and manage your anonymous account
• To match you with appropriate listeners based on preferences
• To process payments and maintain wallet balance
• To improve our services and user experience
• To ensure safety and investigate reported issues
• To send important service-related notifications

4. Data Retention & Deletion

4.1 Conversation Data

All chat messages, voice calls, and video calls are ephemeral and are permanently deleted when the session ends. We do not store conversation content.

4.2 Exception: Reported Sessions

If a session is reported for safety concerns, relevant data may be retained for investigation purposes and deleted after resolution.

4.3 Account Data

Account information is retained while your account is active. You can request complete deletion of your account and associated data at any time.

5. Data Security

We implement industry-standard security measures including:

• End-to-end encryption for all communications
• Secure data transmission using TLS/SSL
• Regular security audits and vulnerability assessments
• Strict access controls and authentication
• Encrypted payment processing through certified gateways

6. Third-Party Services

We use the following third-party services:

• Firebase: Authentication and database services
• Razorpay/Cashfree: Payment processing
• Agora: Voice and video call infrastructure

Each third-party service has its own privacy policy governing data handling.

7. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your account and data
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

8. Children's Privacy

Freno is not intended for users under 18 years of age. We do not knowingly collect information from minors. If we discover that a minor has provided us with personal information, we will delete it immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.